Six steps to building industrial strength SRM part I

No one needs to argue the case for customer relationship management anymore. Businesses have long held ambitions to record, analyse and manage every interaction with customers to maximise their opportunities.  

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31 May 18

Sustainability takes centre stage as businesses build for the future

Businesses that want to thrive and grow in the 21st century need to ask themselves: will the business be able to sustain itself in the years to come? What do we need from customers, suppliers, governments, and the third sector?    ...

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24 May 18