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Why Net Promoter Score Doesnt Work for Suppliers

29 Jul 25

Procurement leaders increasingly speak of strategic partnerships, mutual value creation, and becoming the “customer of choice.” Yet many continue to use tools designed for measuring consumer satisfaction to assess these complex bus ...
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28 Jul 25

“We’ll Focus on Transformation First.”

Many CPOs delay SRM, believing they need to fix internal data and systems first. But sidelining supplier relationships can stall real progress and miss early wins. This article explains why SRM should be a core part of any transformation journ ...
21 Jul 25

When Trust is Hacked

Trust is often seen as a soft value in supplier relationships, but when it breaks, the consequences hit hard. From late deliveries to silent failures, the impact of low trust is both operational and reputational. This article explores how to d ...
18 Jul 25

Rethinking Supplier Relationships in American Procurement

US procurement has traditionally focused on performance and control, treating suppliers as replaceable. But today, with capacity tight and suppliers becoming more selective, that mindset is starting to backfire. This article explores why strat ...
16 Jun 25

The Strategic Power of Trust in Supplier Relationships

When trust is embedded in a relationship, the supplier becomes a strategic ally rather than a liability. Issues get raised earlier. Information flows more freely. Suppliers become more willing to invest time, resources and ideas into solving s ...
16 Jun 25

Quarterly Business Reviews: Useful but not SRM

Quarterly Business Reviews are everywhere in procurement, but too often they’re mistaken for full-blown SRM. This article breaks down why QBRs aren’t enough, where they fit within a proper supplier governance model, and how to make ...
11 Jun 25

Supplier Relationship Management's Role in Achieving Sustainability Targets

Sustainability goals don’t live in your procurement policy, they live in your supplier relationships. Alan Day explores why SRM is the missing link between corporate ESG ambition and real-world delivery. From Scope 3 emissions to et ...
 

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2020 Global SRM Research Report - Supplier Management at Speed.

Now in its 12th year, this year we have seen an increase of 29% in the number of companies responding compared to 2019. In addition, the proportion of respondents at CPO/EVP level or equivalent has increased to over 50%. Learn how now, more than ever before, procurement has the opportunity to make the case for SRM to ensure organisations don’t just survive but thrive.

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