SRM Research 2025

"From Customer of Choice to Customer Delight" explores how strong supplier relationships directly impact your end-customer experience. Suppliers often represent your business at the moment it matters most. This research examines how leading organisations are shaping supplier partnerships to directly influence customer satisfaction, loyalty, and trust.

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SRM Research 2025

The Workforce You Forgot to Manage

The extended workforce isn’t just support, it’s a strategic risk and a competitive advantage. Companies that manage it well are outperforming their peers by more than double on customer satisfaction and financial goals. Yet too many still rely on outdated procurement...

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Forgotten Workforce

2024 Global SRM Research Report

Last year's theme, "Return on Relationships" (RoR), highlights a shift beyond traditional cost metrics to capture the full value of strong supplier partnerships. From enhancing risk management and supply chain resilience to fostering innovation and sustainability, RoR embodies a holistic approach to supplier management.

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2024 SRM Research Report

SRM Advanced Training Courses! 

The Public Course delivery version (rather than dedicated in-house) allows you to have just one, two or a handful of learners join the course – providing a budget-friendly approach to team development. Benefit from industry experts with real- world experience and gain hands-on strategies ready for immediate implementation within your orgainisation.

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Training 2023

State of Flux – global procurement and supply chain consultancy

State of Flux specialises in supplier management, category management and strategic sourcing, and contract lifecycle management. As well as consulting, we offer training and supplier management software, SupplierBase.
 
We are a strategic business partner to multinational companies and major public-sector organisations, working closely with them to help upgrade their procurement and supply chain capabilities, drive best practice and deliver superior business performance.

Latest Posts

11 Dec 24

Balancing Procurement with a Sales Maverick Mindset

Balancing procurement with a sales maverick mindset highlights the value of collaboration between sales and procurement, blending sales' customer-centric agility with procurement's operational efficiency. By adopting adaptable, relatio ...
28 Nov 24

RFP Pitfalls: Why Supplier Collaboration Starts with Respect

Procurement teams expect collaboration and innovation from suppliers, yet poor treatment during the RFP process often undermines trust and long-term relationships. Explore the hidden costs of mistreatment and practical steps to ensure your org ...
23 Jul 24

Transforming Supplier Management Culture: Lessons from eBay's Misconduct

Implementing supplier management involves more than creating processes, policies, or procedures. The real challenge lies in transforming an organisation's culture and behaviour from treating suppliers as mere third parties to viewing them ...
 

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2020 Global SRM Research Report - Supplier Management at Speed.

Now in its 12th year, this year we have seen an increase of 29% in the number of companies responding compared to 2019. In addition, the proportion of respondents at CPO/EVP level or equivalent has increased to over 50%. Learn how now, more than ever before, procurement has the opportunity to make the case for SRM to ensure organisations don’t just survive but thrive.

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