State Of Flux Ideas and Insights | Page 8

Six steps to building industrial strength SRM part I

No one needs to argue the case for customer relationship management anymore. Businesses have long held ambitions to record, analyse and manage every interaction with customers to maximise their opportunities.

24 May 18

Sustainability takes centre stage as businesses build for the future

Businesses that want to thrive and grow in the 21st century need to ask themselves: will the business be able to sustain itself in the years to come? What do we need from customers, suppliers, governments, and the third sector? ...

26 Apr 18

Modern slavery: Australia prepares legislation part I

When Kate Nicholl, State of Flux's head of Australia entered the procurement profession, she never imaged she would end up in front of the Australian Senate. Yet, in August last year, that is exactly where she found herself. ...

9 Apr 18

Transparency builds customer of choice

When we ask what attributes suppliers most look for in their customers of choice, openness and transparency almost always comes very near the top of the list. But what does it really mean to be open and transparent with suppliers and why bothe ...

25 Jan 18

Dear new CPO – why supplier management should feature in your 100 day plan

Dear new CPO, Congratulations on your new role. You may now be in the process of creating your 100 day plan; that is setting out what you are going to achieve and how you will make a difference in your new role.

23 Nov 17

A state of certain uncertainty: using Brexit as a catalyst for designing a flexible supply-chain

Brexit represents a fantastic opportunity to harness a sense of urgency to drive long overdue progress. The smart professional will use this ‘crisis mentality’ as a value-added exercise, using Brexit as a catalyst for pushing procu ...