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Supplier relationship management (SRM) 360 degree relationship assessment

We help you develop your key supplier relationships to become more productive and mutually beneficial. We baseline your relationship; develop and implement improvement activities; and periodically measure progress alongside more tangible outputs.

Our relationship assessment provides an in-depth view of a specific customer-supplier relationship. We ask the key stakeholders on both sides of the relationship to complete a bespoke 360 degree feedback questionnaire; the results of which enable them to understand each other’s motivations, plans and goals – and how they see the current state of the business relationship.

We produce a gap analysis of the survey data to highlight the areas of the relationship that need to be improved (see spider diagram below). This analysis is followed by joint workshops where stakeholders can identify, agree ownership of and draw up action plans to address each issue.

Supplier relationship management (SRM) 360 degree relationship assessment

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Find out what your key suppliers really think of you and how to become their customer of choice. 

 

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2020 Global SRM Research Report - Supplier Management at Speed.

Now in its 12th year, this year we have seen an increase of 29% in the number of companies responding compared to 2019. In addition, the proportion of respondents at CPO/EVP level or equivalent has increased to over 50%. Learn how now, more than ever before, procurement has the opportunity to make the case for SRM to ensure organisations don’t just survive but thrive.

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