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Risk in 21st Century Supply Chains
Thank you for participating in the Aon and State of Flux risk in the supply chain survey. The survey has been sent to risk and operational senior management across multiple industry sectors. Included are 29 questions and demographics. It should take no longer than 15 minutes to complete. Your response will remain anonymous.
Details
Name
*
Email
*
Organisation
*
Supply Chain Risk Governance
1. Do you believe that there is inherent risk in your supply chain?
-- Please select --
a. Yes
b. No
c. Do not know
2. What level of importance do you place on assessing and managing risk in the supply chain in 2008?
--Please select--
a. Assessing and managing risk in the supply chain is a priority
b. We currently assess and manage risk in the supply chain
c. This is not a priority area of focus in 2008
3. What is your principal source of intelligence on inherent risks in the supply chain?
--Please select--
a. An internal organisation function
b. The media (including relevant industry publications)
c. No specific information source
d. Other
If you selected 'Other', please specify below
4. How familiar are you with Supply Chain Risk Management (SCRM)?
--Please select--
a. Very familiar
b. Fairly familiar
c. Not very familiar
d. Heard of it only
e. Never heard of it
5. What best describes the current stage of development of your organisation's SCRM?
--Please specify--
a. Optimised (consistently implemented organisation-wide with knowledge sharing and continuous improvement)
b. Embedded (implemented across the organisation with clear accountabilty and escalation path)
c. Established (consistent policies and processes implemented across the organisation)
d. Formalised (policies and processes implemented in parts of the organisation)
e. Undeveloped (no policies or processes implemented)
6. Who in your organisation is accountable for SCRM?
--Please select--
a. Board
b. Chief Executive Officer
c. Chief Financial Officer
d. Chief Operating Officer
e. Chief Procurement Officer
f. Chief Risk Officer
g. Company Secretary
h. Not clearly defined
i. Do not know
j. Other
If you selected 'Other', please specify below
7. What is your role with respect to SCRM?
--Please select--
a. Accountable for SCRM
b. Directly involved in SCRM
c. Indirectly involved in SCRM
d. Not involved in SCRM
e. Other
If you selected 'Other', please specify below
8. What are the key SCRM activities undertaken by your organisation? (please tick as many as appropriate)
a. Strategy development and policy setting
b. Internal relationship management and facilitation
c. Communicating expectations to suppliers
d. Implementing Business Continuity Plans
e. Reviewing risks within contractual agreements
f. Awareness and training programmes for internal staff
g. Evaluating ethical exposures within supply chains
h. Auditing performance of suppliers
i. Risk reporting and governance
j. Aligning insurance coverage to supply chain exposures
k. Other
If you selected 'Other', please specify below
9. Which of the following best describes your organisation's Business Continuity Plans? (please tick as many as appropriate)
a. Plans aligned and consistent organisation wide
b. Managers are accountable for the implementation of plans
c. Plans subjected to regular testing
d. Plans prepared in accordance with a recognised standard
e. Plans accredited or certified to a recognised standard
f. No Business Continuity Plans
g. Other
If you selected 'Other', please specify below
Managing Supply Chain Risk
10. Which of the following are drivers for implementation of SCRM in your organisation? (please tick as many as appropriate)
a. Corporate governance
b. Regulatory pressure
c. Customer pressure
d. Best practice
e. Non-Governmental Organisation (NGO) pressure
f. Financial analysts or investor pressure
g. CEO impetus
h. Improved performance
i. Other
If you selected 'Other', please specify below
11. What do you see as the major threats of disruption to your supply chains in 2008? (please tick as many as appropriate)
a. Physical incident impacting own facilities
b. Physical incident impacting supplier facilities
c. Financial failure of supplier
d. Quality failure at supplier leading to product recall
e. Unsatisfactory supplier ethical standards
f. Data security or IT incidents
g. Contractual litigation with supplier
h. Breach of Intellectual Property Rights (IPR)
i. Counterfeited products
j. Failure of service provision by outsourcing partner
k. Other
If you selected 'Other', please specify below
12. What techniques are used to identify potential supply chain risk exposures? (please tick as many as appropriate)
a. Supply chain risk mapping
b. Brainstorming
c. Risk assessment
d. Business Impact Analysis (BIA)
e. Failure Mode & Effects Analysis (FMEA)
f. Hazard & Operability Studies (HAZOP)
g. Quantified risk analysis
h. Other
If you selected 'Other', please specify
13. What strategies are adopted for responding to threats of supply chain disruption? (please tick as many as appropriate)
a. Dual or multi sourcing
b. Safety stocks
c. Excess production capacity
d. Shared contingency plan with supplier
e. Business interruption insurance
f. Risk acceptance
g. No strategies
h. Other
If you selected 'Other', please specify below
Designing and Implementing Supply Chains
14. Who is involved in designing and implementing changes to the supply chain?
--Please select--
a. A cross-functional team
b. The Supply Chain function only
c. The relevant business unit
d. Other
If you selected 'Other', please specify below
15. To what extent does risk management influence the way supply chains are designed and implemented?
--Please select--
a. Very significantly
b. Significantly
c. Partially
d. Very little
e. Not at all
f. Do not know
16a. If your organisation has outsourced any business function, to what extent were supply chain risk exposures considered?
--Please select--
a. Very significantly
b. Significantly
c. Partially
d. Very little
e. Not at all
f. Not applicable
g. Do not know
16b. What major business functions were outsourced? (please tick as many as appropriate)
a. Information Technology (IT)
b. Human Resources (HR)
c. Financial reporting
d. Facilities Management
e. Procurement
f. Logistics
g. Customer Services
h. Manufacturing
i. Research & Development
j. Not applicable
l. Other
If you selected 'Other', please specify
17. Do you anticipate increasing products and services sourced offshore in the next 3 years?
--Please select--
a. Very significant increase
b. Significantly increase
c. Some increase
d. No change
e. Not applicable
18. If applicable, from which geographies do you anticipate that products and services will be sourced? (please tick as many as appropriate)
a. China
b. Eastern Europe
c. India
d. South America
e. Not applicable
f. Other
If you selected 'Other', please specify below
Managing Suppliers
19. Do you believe that your suppliers introduce business interruption risks into your supply chain?
--Please select--
a. Yes
b. No
c. Do not know
20. To what extent do you have visibility of your suppliers' supply chains?
--Please select--
a. Full visibility of our suppliers supply chains
b. Some visibility of our suppliers supply chains
c. No visibility of our suppliers supply chains
d. Other
If you selected 'Other', please specify below
21. How has your organisation shared its SCRM approach with your suppliers? (please tick as many as appropriate)
a. Communicated business continuity plans
b. Included resilience criteria in supplier evaluations
c. Integrated supply chain resilience into supplier audits
d. Requested supplier corporate business continuity policies
e. Requested supplier site Business Continuity Plans
f. Requested evidence of Business Continuity Plan testing
g. Requested supplier insurance certificates
h. Other
If you selected 'Other', please specify below
22. Has your organisation made contractual provisions to mitigate against supply chain interruption caused by suppliers?
--Please select--
a. Yes
b. No
c. Do not know
Supply Chain Resilience
23. If your organisation has had to invoke a Business Continuity Plan to respond to a major crisis in the last 3 years
23a. How effective was your plan when implemented?
--Please select--
a. Very effective in responding to all aspects of the incident
b. Effective in responding to most aspects of the incident
c. Partially effective
d. Very little help
e. Not at all effective
f. Not applicable
23b. What was determined to be the root cause of the event?
--Please select--
a. Physical incident impacting own facilities
b. Physical incident impacting supplier facilities
c. Financial failure of supplier
d. Quality failure at supplier leading to product recall
e. Unsatisfactory supplier ethical standards
f. Data security or IT incidents
g. Contractual litigation with supplier
h. Breach of Intellectual Property Rights (IPR)
i. Counterfeited products
j. Failure of service provision by outsourcing partner
k. Not applicable
l. Other
If you selected 'Other', please specify below
24. What metrics are in place to measure the effectiveness of your SCRM? (please tick as many as appropriate)
a. Number of times Business Continuity Plans invoked
b. Percentage of facilities with Business Continuity Plans
c. Number of audits of supply chain resilience completed
d. Total cost of quality
e. Total cost of related insurance claims
f. Total cost of incidents
g. No specific metrics in place
h. Other
If you selected 'Other', please specify below
Your Customers' focus on SCRM
25. Has customer focus on your SCRM changed in the last year?
--Please select--
a. Significantly increased
b. Some increase
c. Little change
d. No change
e. No focus
26. What are your customers doing to evaluate your SCRM effectiveness? Do your customers... (please tick as many as appropriate)
a. Issue questionnaires covering SCRM
b. Conduct site-based audits of key facilities
c. Conduct corporate-level audits of SCRM
d. Request corporate Business Continuity Management policies
e. Request of site Business Continuity Plans
f. Request evidence of Business Continuity tests completed
g. Not applicable
f. Other
If you selected 'Other', please specify below
Your SCRM Culture
27. To what extent has the approach to implementing SCRM taken your organisation’s culture into account?
--Please select--
a. Entirely
b. Significantly
c. Partially
d. Very little
e. Not at all
f. Do not know
28. To what extent has your organisation's supply chain risk culture changed in the last 3 years?
--Please select--
a. Significant changes across the organisation
b. Some changes in specific business units
c. Some isolated changes
d. No significant change
e. Do not know
29. To what extent do your Procurement, Supply Chain and Risk Management functions work together to solve supply chain risks?
--Please select--
a. Entirely
b. Significantly
c. Partially
d. Very little
e. Not at all
f. Do not know
Demographics
What is your role within your organisation?
Within which organisational function do you work?
--Please select--
a. Finance
b. Legal and Compliance
c. Risk
d. Operations
e. Supply Chain
f. Procurememt
g. Other
If you selected 'Other', please specify below
In which country is your organisation headquartered?
What industry sector is your organisation primarily engaged in?
--Please select--
a. Financial Services
b. Fast Moving Consumer Goods
c. Healthcare
d. Manufacturing
e. Media
f. Oil and Gas
g. Professional Services
h. Public Services
i. Retail
j. Telecommunications
k. Transportation
l. Utilitites
m. Other
If you selected 'Other', please specify below
What was the revenue for your organisation in the last financial year? (revenue figures in million GBP)
--Please select--
a. Up to 100M
b. Between 100M and 249M
c. Between 250M and 499M
d. Between 500M and 999M
e. Greater than 1 000M
How many people are employed by your organisation overall?
--Please select--
a. Less than 499
b. Between 500 and 4 999
c. Between 5 000 and 9 999
d. Between 10 000 and 49 999
e. Greater than 50 000
How many employees are in your organisation’s Supply Chain Management function?
Would you like to add any further comments on Supply Chain Risk Management?
Would you be willing to have a follow-up discussion?
--Please select--
a. Yes
b. No
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