Supplier Relationship Management

For details on our full range of SRM services, visit our new SRM microsite.

State of Flux has worked closely on supplier relationship management (SRM) programmes with a number of pioneering companies. Whether you require assistance in designing a new programme or tailored support for an existing one, our experienced consultants can help.

Our services include:

• Reviewing the scope and effectiveness of current SRM practices.

• Supporting the creation of a strong business case to take to senior management.

• Analysing and segmenting your supply base to identify the most relevant suppliers on which to concentrate SRM efforts.

• Designing a governance model that reflects the structure, complexity and culture of your organisation, and assigns responsibility to the right people at the right levels.

• Advising on change management and communication strategies to ensure that SRM objectives are embraced and practices implemented consistently with suppliers.

• Coaching for relationship managers to help them build trust and break down barriers with suppliers.

• Innovative face-to-face and online training for other staff to promote appropriate behaviours and encourage the development of new skills.

• Measuring the performance of a business relationship from both the customer and supplier perspectives using our 360-degree relationship diagnostic tool.

• A unique hosted, web-based Supplier Management System that provides a single point of information and facilitates collaboration with your key vendors.

Why choose us?

Our friendly, personal approach ensures that you get SRM solutions tailored specifically to your needs, and informed by our experiences of working with leading companies across a range of different industries.

By engaging us to help build, roll out and refine your SRM programme, you will benefit immediately from the investments we have made in researching best practice and developing tools and technologies that can both drive and, in the case of our Supplier Management System, act as a catalyst for change.

For further information about our Supplier Relationship Management services and a FREE copy of our research report, Valued Added: Supplier Relationship Management, contact us